Warranty & Returns


If, for any reason, you are not satisfied with your Genteel lancing device in the first 120 days from the original purchase date, your full product purchase price will be refunded upon receipt of original order contents.

To initiate a return, please contact Customer Service, with the name your order was placed under, and reason for the return. We must have written documentation for all returns and cannot issue returns over the phone.

Once we determine you are within the 120-day satisfaction period, we will provide a Return Authorization Number and the correct address where to return the product. 

Any Genteel Lancing Kit returned without prior authorization and a valid RMA# will be refused. 

Returns are required to be post-marked within the 120-day return period. Refunds may not include shipping costs. Return shipping costs to our warehouse are the responsibility of the customer, we do not provide shipping labels.

Refunds can take up to two weeks to be received, inspected and processed. Your patience is appreciated.

For sanitation reasons, Medisure cannot offer money-back on replacement Nozzles, Contact Tips, or boxes of MediSure Lancet


Medisure warrants, to the original purchaser, that this lancing device will be free from defects in materials and workmanship for a period of 1 year from the date of original purchase.  During the 1-year period after the purchase date, Medisure, shall, at no charge, replace a unit found to be defective with an equivalent version of the owner’s device.

Medisure is a separate company from Genteel USA and the authorized distributor for the Genteel device in Canada.

Please contact service@mygenteel.ca for more information on how to initiate a warranty replacement. Any Genteel returned without prior authorization will be refused.


If, during the warranty period, your Genteel lancing device needs replacing, we will promptly send out a replacement Genteel device free of charge.

You will be required to return the originally purchased Genteel device within 30 days using the self-addressed prepaid envelope provided with the replacement. A non-return fee of $65 will be assessed if the original Genteel lancing device is not received within 30 days of replacement Genteel arrival.

Please note that Genteel Canada and Genteel USA are separate companies.

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